FAQ

• Is it safe to buy from us?
• How quickly will my order ship and how will I know when my costume shipped?
• How to measure the size?
• How much does shipping cost?
• What forms of payment does CostumeFamily.com accept?
• Can I return a costume that I purchased?

Is it safe to buy from us?
CostumeFamily also has a store on Ebay.com and our ebay account has good feedback. To view the feedback, click here.

How quickly will my order ship and how will I know when my costume shipped?
After we receive your payment and your measurement, an Email will be sent to let you know our tailors are going to make the costumes.Usually it takes 7-8 days.And then after we ship it, a notification Email will be sent to you. It will also include a tracking number. To get more details, click here.

How to measure the size?
In each product decription, the size chart will tell you how to get your measurement.

How much does shipping cost?
It depends where you are.We ships via US Postal Service(UPS), DHL or Air Mail to worldwide.Currently the price contains the shipping cost.

What forms of payment does CostumeFamily.com accept?
At CostumeFamily.com we prefered Paypal and we also accept VISA, Master Card, Discover and American Express.

Can I return a costume that I purchased?
CostumeFamily wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly. To view details, click here.